Training Coordinator
Core
Facilitate learning programs, develop training content, monitor team performance, and provide direct customer support for business travel operations.
Role type
Training Coordinator with operational support duties
Builds
Training content, performance improvement plans, and customer support resolutions
Domain
Business Travel Technology (AI-native platform)
Required skills
Training facilitation, performance metrics analysis, customer service, conflict management, content development, Zoom/Google Workspace proficiency, QA data interpretation
Preferred skills
Cryptic GDS workflows knowledge, Hospitality/Lodging Travel Operations expertise, SPRK/NDC platform familiarity
Responsibilities
Deliver new hire and upskilling sessions, monitor performance metrics and create improvement plans, manage classroom dynamics and behavioral issues, assist members via phone/email/chat to resolve complex issues, maintain detailed interaction records
Seniority
Individual Contributor, entry-to-mid level