Senior Technical Success Manager, Public Sector
Core
Serve as a technical account manager for public sector customers, delivering technical resources, support, and guidance across deployment and business-as-usual phases to enhance technical understanding of SentinelOne security solutions.
Role type
Senior Technical Success Manager (Public Sector)
Builds
Autonomous detection and response capabilities across endpoint, cloud, identity, data, and AI systems via an AI-native platform.
Domain
Cybersecurity, Public Sector, Endpoint Protection
Deliverable
production ML models
Required skills
Enterprise SaaS support, cybersecurity operations, incident response, SOC operations, threat handling, technical account management, implementation project management, customer engagement, scripting (Python, PHP, Unix shell), database queries (MongoDB), cross-departmental stakeholder advocacy
Preferred skills
Endpoint security (host-based agent) experience, training and enablement delivery, strategic alignment with organizational goals, technical adoption focus
Technologies
SentinelOne platform, Windows, macOS, Linux, containerized environments, Python, PHP, Unix shell, MongoDB
Responsibilities
Act as a technical resource for assigned customers and the account team; deliver professional technical account management services including proactive communication, strategic advisory, and escalation management; lead complex implementation and onboarding projects; serve as the customer's point of contact during incidents and outages; present technical working and learning sessions; manage and mentor team members; provide insight into program risk and maturity; identify account risks and upsell opportunities
Seniority
Senior, hands-on IC