Senior IT Support Specialist
Core
Senior on-site IT support specialist providing efficient delivery of IT services, technical support, and mentorship to staff at Rocket Lab HQ, including support during launch periods.
Role type
Senior IT Support Specialist
Builds
IT service delivery and operational support for HQ staff and launch operations
Domain
Aerospace / Space Technology
Required skills
Windows/Linux desktop OS, PC hardware assembly, networking infrastructure, scripting, Active Directory, Group Policy, IT project management, AI prompt engineering
Preferred skills
ITIL/CompTIA certifications, cloud technologies (Azure/AWS), virtualization, IaaS/IaC tools (Ansible/Terraform), aerospace industry experience
Responsibilities
Track and update support desk tickets (Incident, Request, Problem, Change, Project), provide technical instruction and documentation, support Launch and Mission Operations during launch periods, mentor IT team members
Seniority
Senior, hands-on IC