Senior Manager, Programs - Global Expansion and New Initiatives
Core
Define and execute the strategy for scaling customer operations globally across new products, geographies, and channels.
Role type
Senior Manager, Global Operations Strategy
Builds
Global servicing operating model, cross-functional expansion programs, and repeatable operational playbooks
Domain
Financial services / Consumer lending / Global Operations
Required skills
Global operations strategy, Program management, Team leadership, Cross-functional partnership, Process design, Risk management, Change management, Data-driven decision making, Stakeholder influence, Financial services domain knowledge
Preferred skills
PMP certification, Lean Six Sigma Black Belt, Consumer lending background, Multi-geography program experience
Technologies
None explicitly stated
Responsibilities
Own the strategy and roadmap for global customer operations scaling; Lead and develop a team of program and process managers; Drive large-scale cross-area programs for merchant/geo launches and new product scaling; Partner with Product, Engineering, and Risk leads on cross-functional initiatives; Build alignment among senior leaders across the organization; Own portfolio-level governance and post-launch operational performance; Champion an analytical, data-driven culture.
Seniority
Senior, hands-on IC with people management