Head of Technical Solutions
Core
Lead the technical side of Gorgias for enterprise merchants, owning the lifecycle from pre-sales demos to post-sales production deployment of an AI agent.
Role type
Senior leadership (Head of Technical Solutions)
Builds
Scalable professional services business and productized deployment offers for enterprise AI agents
Domain
B2B SaaS, Conversational Commerce, AI Agents
Deliverable
production ML models
Required skills
Solutions engineering, pre-sales leadership, professional services P&L management, team leadership (pre-sales & post-sales), AI/LLM agent development, technical architecture review, productization of custom builds
Preferred skills
Experience at B2B SaaS companies, transformation of reactive teams to scalable motions, AI coding tools usage
Technologies
LLM-powered agents, AI coding tools, evals
Responsibilities
Lead and coach distributed pre-sales and post-sales Solutions Engineering teams; Own the P&L of professional services including pricing and gross margin; Win enterprise deals through technical discovery and proofs of concept; Deploy and scale AI Agent for complex merchants via custom integrations; Productize field work into reusable templates and playbooks; Represent Gorgias with enterprise brand leaders
Seniority
Senior, hands-on IC with leadership responsibilities