Collections Specialist
Core
Manage a portfolio of overdue secured and unsecured loan accounts, negotiating payment arrangements and resolving arrears to help customers return to good standing.
Role type
Collections Specialist (Financial Services)
Builds
Debt recovery outcomes and customer repayment plans
Domain
Fintech / Personal Lending
Deliverable
client delivery
Required skills
portfolio management, negotiation, structured payment arrangement design, skip tracing, bankruptcy action initiation, external referral management, compliance adherence, hardship assessment, CRM platform usage
Preferred skills
collections experience, financial services background, fast-paced customer service experience, problem-solving, caseload management
Responsibilities
Assess customer circumstances and implement strategies to resolve arrears; respond to enquiries and proactively contact customers in arrears; negotiate structured payment arrangements and support hardship requests; maintain accurate records of interactions and recovery actions; liaise with internal teams and external collection partners; ensure compliance with NCCP Act, Privacy Act, AML/KYC obligations and ASIC regulatory guides.
Seniority
Individual Contributor, mid-level specialist