Retail Store Manager
Core
Oversee a premium Swiss chocolate retail store, managing operations, sales, and a team of ~20 employees to deliver profitability and exceptional customer experiences.
Role type
Retail Store Manager
Builds
Lindt Chocolate retail store (chocolates, hot/cold drinks, coffee, ice cream)
Domain
Retail / Food & Beverage
Deliverable
product features
Required skills
workforce planning, team leadership and coaching, sales management, expense management, inventory management, visual merchandising, food safety compliance, time management, autonomous operation
Preferred skills
barista experience, QSR/hospitality background, community growth
Technologies
POS systems, inventory management tools
Responsibilities
Lead store performance and profitability, coach ambassadors on brand expectations, manage day-to-day operations including multitasking with customers and food prep, ensure food safety and health compliance, prepare takeaway drinks and ice cream
Seniority
Mid-level, hands-on IC