L2 MSP Engineer - Managed IT, Cybersecurity, Cloud and AI!
Core
Level 2 technical support and project work across Microsoft Cloud, Modern Workplace, infrastructure, networking, security, and AI for multiple client environments.
Role type
Senior IC MSP/MSSP Engineer
Builds
Client support solutions, cloud migrations, and infrastructure projects
Domain
Managed Services Provider (MSP), Cloud, Cybersecurity
Required skills
Level 2 troubleshooting, Microsoft Cloud support, Modern Workplace management, cloud migration, infrastructure project support, networking, security, device management (Intune/Autopilot), scripting/automation
Preferred skills
Microsoft certifications, customer relationship building, documentation, proactive learning
Technologies
Microsoft 365, Azure, Entra ID, Intune, Autopilot, Windows Server, Azure Virtual Desktop, Backup & Disaster Recovery, Networking, Scripting, Power Platform
Responsibilities
Provide Level 2 technical support and troubleshoot complex issues, support cloud and infrastructure environments, participate in client discovery and solution design, visit customer sites, improve documentation and processes, work alongside senior engineers
Seniority
Mid-level, hands-on IC with growth potential