Customer Excellence Officer
Core
Enhancing customer satisfaction and loyalty within the road transport industry by implementing feedback mechanisms and driving continuous improvement.
Role type
Customer Service Officer
Builds
Road Freight, 3PL, National Linehaul, Rail Freight, Air Freight, and Contract Logistics services
Domain
Logistics and Road Transport
Deliverable
dashboards & analysis
Required skills
Data entry, Transport industry experience, Administrative support, Problem-solving, Process adherence
Preferred skills
TMS software familiarity
Responsibilities
Input and maintain data across systems, Check and reconcile transport paperwork, Assist customers with queries, Act as liaison between Customers, Operations and Management
Seniority
Mid-level, hands-on IC
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