M365 Desktop Specialist
Core
Provide second-level support for Microsoft Office and desktop applications, administer Microsoft 365 services (Teams, OneDrive, Outlook, SharePoint Online), and drive digital workplace initiatives.
Role type
M365 Desktop Specialist (Second-level support & administration)
Builds
Secure, reliable, and efficient productivity and collaboration tools for the organization
Domain
IT / Microsoft 365 / Enterprise Productivity
Required skills
Microsoft 365 administration, SharePoint Online management, Microsoft Entra ID (Azure AD), user account and licensing management, troubleshooting, technical documentation, endpoint configuration, patch management
Preferred skills
Microsoft 365 training delivery, workflow automation, digital adoption programs
Technologies
Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint Online, Microsoft Entra ID, Windows
Responsibilities
Provide second-level support for Microsoft Office applications and other business-critical desktop software; Administer and maintain Microsoft 365 services; Manage user accounts, permissions, licensing and access controls; Support and maintain SharePoint Online environments; Monitor service health and performance; Assist with software deployment, endpoint configuration, system updates and patch management; Design and implement SharePoint-based solutions; Develop user guides, training materials and deliver workshops; Collaborate with IT teams to align services with infrastructure and security requirements; Identify opportunities to streamline workflows and leverage new capabilities
Seniority
Mid-level, hands-on IC