Client Services Officer
Core
Answering inbound calls, managing enquiries, booking appointments, handling emails, and completing routine admin tasks to support colleagues and communities.
Role type
Contact Centre Consultant (Client Services)
Builds
Administrative support and client communication services
Domain
Employment Services / Social Services
Deliverable
dashboards & analysis
Required skills
Listening skills, clear communication, data entry, problem-solving under pressure, adaptability
Preferred skills
Call centre experience, employment services background, multilingual ability