VP Client Success & Experience UK
Core
Lead and transform global post-onboarding client organization by unifying Customer Support and Client Success Operations to drive adoption, retention, and operational excellence for banks, fintechs, and digital brands.
Role type
VP Client Success & Experience (Strategic Leadership)
Builds
Unified global Client Success & Experience function, AI-enabled support models, predictive client health frameworks, and scalable self-service capabilities.
Domain
Fintech / Payments / Banking Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global team leadership, client lifecycle management, large-scale transformation, AI/automation strategy, commercial acumen, data-driven decision-making, cross-functional collaboration
Preferred skills
Experience in payments/issuer processing/banking infrastructure, scaling global teams, implementing AI-enabled client experience strategies
Technologies
AI, predictive analytics, automation, self-service platforms
Responsibilities
Define and execute future-state client success strategy; build proactive engagement models using AI and data; partner with Product/Engineering to translate client feedback into improvements; mentor leaders across Client Success and Support; establish governance for AI-enabled initiatives.
Seniority
VP, Strategic Leadership & Global Organization Building
