Guest Service Expert
Core
Support guest services operations, manage room assignments, handle billing verification, and deliver tailored guest experiences at a Sheraton hotel.
Role type
Guest Service Expert (Front Office)
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
OPERA property management system, room assignment, billing verification, guest relations, general operational tasks
Preferred skills
community knowledge, fast-paced environment adaptability, career growth motivation
Responsibilities
Support guest services team with general operational tasks, assign rooms according to guest requests, handle general enquiries, verify and adjust guest billing, build relationships with guests
Seniority
Individual Contributor
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