Head of Client Engagement
Core
Lead national client acquisition, conversion, and retention for an aged and disability care provider, overseeing case managers and referral pipelines.
Role type
Senior management (Head of Client Engagement)
Builds
Client intake, onboarding, and support coordination services for aged and disability clients
Domain
Aged care and disability services
Deliverable
client delivery
Required skills
leadership, stakeholder engagement, relationship building, strategic growth, regulatory compliance (NDIS/Aged Care), team management, KPI reporting
Preferred skills
experience in community services, emergency judgment, collaboration with clinical teams
Responsibilities
Lead national Client Engagement function, drive client acquisition and retention strategies, oversee intake and onboarding teams, build referral partnerships, ensure regulatory compliance, deliver executive reporting, build high-performance culture, collaborate with rostering and clinical teams