IT Support Officer - Broadbeach, QLD
Core
Provide first-line technical support to end-users, maintaining a reliable computing environment and supporting network infrastructure.
Role type
IT Support Analyst (Service Desk)
Builds
Hardware, software, and network connectivity for employees across multi-site environments
Domain
Corporate IT / Travel Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software installation, network troubleshooting (LAN/WAN/WLAN), user account management, security patching, ticketing system management
Preferred skills
Multi-site environment support, Windows/macOS proficiency, IT security standards knowledge
Technologies
Windows, macOS, LAN, WAN, WLAN, routers, switches, wireless access points
Responsibilities
Resolve hardware, software, and system issues; manage incidents and service requests; install and configure hardware and software; perform system upgrades and security patching; support network connectivity; deploy new devices and user accounts; maintain IT security standards
Seniority
Mid-level, hands-on IC