Customer Success Manager, Dynalite
Core
Lead the global Dynalite System Expert team to provide technical troubleshooting, performance optimization, and end-to-end support for lighting control systems.
Role type
Senior Customer Success Manager (Technical Team Lead)
Builds
Global support infrastructure, training programs, knowledge bases, and UAT processes for Dynalite lighting solutions.
Domain
Smart lighting / IoT / Building Automation
Deliverable
client delivery
Required skills
Technical expertise in lighting controls, team leadership across geographies, support/training structure optimization, stakeholder engagement, root cause analysis, UAT management, system performance optimization
Preferred skills
Experience with Dynalite systems, managing cross-functional issue resolution, roadmap prioritization input
Technologies
Dynalite systems, AI chatbots, automated ticketing systems, knowledgebases
Responsibilities
Lead and manage the System Experts team; develop and oversee support tools and training programs; analyze customer tickets for trends and root causes; lead User Acceptance Testing (UAT) teams; coordinate cross-functional issue resolution; provide input to platform portfolio boards for roadmap decisions.
Seniority
Senior, hands-on IC with team leadership
