Director, Customer Success
Core
Oversee strategic portfolio of electric utilities in the US, managing multi-year enterprise software deployments and acting as a trusted advisor to utility executives.
Role type
Director, Customer Success (Strategic Leadership)
Builds
Digital twin workflows for Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction
Domain
Energy / Electric Utilities / Digital Twins
Deliverable
client delivery
Required skills
Consulting leadership, multi-year enterprise software deployment, technical team management, ROI framework definition, project governance, stakeholder navigation
Preferred skills
Engineering or Computer Science background, Python or SQL familiarity, experience with electric utilities or physical infrastructure
Technologies
Python, SQL
Responsibilities
Own end-to-end program delivery and long-term account success; Lead and coach a team of 4-5 Customer Value Architects and Forward Deployed Engineers; Partner with utility leaders to define ROI frameworks and map digital twin workflows; Oversee execution of technical workstreams including data integration and custom scripting; Collaborate with Sales, Product, and Engineering to feed customer insights into the roadmap; Establish project governance frameworks and maintain communication cadences with executives.
Seniority
Director, strategic leadership
