IT Support Analyst
Core
Provide ongoing support, training, and documentation for the company's core business application and technology platforms.
Role type
IT Support Analyst (Business Systems)
Builds
Core business application updates, patches, and new releases
Domain
IT Support / Business Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Active Directory administration, Microsoft Exchange administration, Office 365 administration, SQL scripting, workflow documentation, training delivery, vendor relationship management, smartphone setup, email configuration
Preferred skills
Subject matter expert development, stakeholder communication
Technologies
Active Directory, Microsoft Exchange, Office 365, Microsoft SQL
Responsibilities
Train team members on workflows and application changes, manage end-to-end deployment of updates and patches, create and update process documentation and training guides, liaise between IT, business units, and vendors, administer core business applications, configure smartphones and email accounts, extract data and produce reports using SQL scripts
Seniority
Mid-level, hands-on IC
