Business Operations Manager - Telco
Core
Drive end-to-end operations for Telecom Value-Added Services (VAS) products and services, managing operator relationships and ensuring seamless service delivery.
Role type
Business Operations Manager (Telecom VAS)
Builds
Telecom VAS products and services for operator partners
Domain
Telecommunications / Value-Added Services
Deliverable
product features
Required skills
Business Operations Management, Telecom VAS Domain Knowledge, Stakeholder & Client Management, Account Management, Service Delivery & Operations Excellence, Problem Solving & Analytical Thinking, Cross-functional Collaboration, Reporting & Performance Monitoring
Preferred skills
Managing operator-led business initiatives, CRBT and digital telecom service ecosystems experience, Large-scale operational programs and business-critical deployments
Responsibilities
Own and manage end-to-end business operations for Telecom VAS products and services, Act as the primary point of contact for telecom operator partners, Monitor operational performance and drive timely resolution, Coordinate with cross-functional teams for service delivery, Manage operator onboarding and service launches, Track business KPIs and provide actionable insights, Drive process improvements to enhance operational efficiency, Ensure adherence to SLAs and governance frameworks, Support revenue growth initiatives
Seniority
Mid-Senior, hands-on IC
