Customer Implementation Specialist - Multi Location
Core
Manage end-to-end setup, configuration, and deployment of software and phone system solutions for multi-location offices, acting as a project manager and trusted advisor to ensure smooth transitions and accelerate time-to-value.
Role type
Senior IC Customer Implementation Specialist (Multi-Location)
Builds
Software and phone system solutions for multi-location business clients
Domain
Telecommunications / Unified Communications / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, VoIP knowledge, technical troubleshooting, CRM tools proficiency, critical thinking, pipeline management, complex problem solving
Preferred skills
PMP certification, advanced networking knowledge
Technologies
Salesforce, HubSpot
Responsibilities
Manage a portfolio of customers in various stages of implementation, act as the primary project contact, triage and troubleshoot implementation issues, coordinate with adjacent teams, utilize data to guide decision-making, and train customers on platform value.
Seniority
Mid-level, hands-on IC
