Team Manager – Facilities Maintenance
Core
Lead a team of Service Coordinators to deliver responsive, high-quality facilities maintenance services to clients across Australia.
Role type
Team Manager – Facilities Maintenance
Builds
Facilities maintenance services for commercial clients
Domain
Facilities Management / Commercial Construction
Deliverable
client delivery
Required skills
team leadership, coaching and mentoring, workflow management, scheduling, stakeholder management, operational planning, problem-solving, data analysis, process improvement
Preferred skills
experience in fast-paced service environments, Microsoft Office proficiency, service management systems knowledge
Responsibilities
Leading, coaching and mentoring a team of Service Coordinators; Driving team engagement, accountability and performance; Managing workflow, scheduling and service delivery to achieve KPIs; Building trusted relationships with clients, subcontractors and internal stakeholders; Identifying opportunities to improve processes, productivity and customer experience; Analysing operational data to support informed decision-making and continuous improvement; Supporting new client onboarding and implementing best-practice service delivery; Promoting a culture of safety, collaboration and operational excellence.
