Customer Care Representative
Core
Level 1 technical support for web hosting services (domains, websites, email) via phone, chat, and email.
Role type
Entry-level Customer Care Representative
Builds
Web hosting and web services for Australian businesses
Domain
Web hosting and IT services
Required skills
Technical support, multi-channel communication, customer escalation management, sales support, process improvement
Preferred skills
Prior customer-facing experience, ability to learn technical concepts, interest in technology
Technologies
Web hosting platforms, domain management systems, email service providers
Responsibilities
Support customers in a multi-channel support environment, Provide technical support for domain name, website and email services, Manage customer escalations raised by offshore teams, Work with sales teams as a point of pre and post-sale support, Present innovative ideas for service and process improvement