Customer Care Officer AUS
Core
Managing customer orders, enquiries, and support for hearing technology products to ensure seamless customer experiences.
Role type
Customer Care Officer
Builds
Customer support operations for hearing devices and accessories
Domain
Medical devices / Hearing technology
Deliverable
client delivery
Required skills
Order processing, phone and email communication, data entry accuracy, Salesforce usage, Microsoft Office proficiency, complaint resolution, basic product troubleshooting
Responsibilities
Responding to customer enquiries via phone and email, processing customer orders accurately, recording customer interactions and complaints in Salesforce, investigating and resolving customer feedback, providing basic product information and troubleshooting support, escalating complex technical enquiries, collaborating with Production, Service, and Logistics teams
Seniority
Junior to Mid-level, hands-on IC
