Merchant Operations Supervisor
Core
Oversee merchant/partner onboarding, support, and store operations for PayJoy's point-of-sale financing platform in Indonesia, ensuring process efficiency and partner satisfaction.
Role type
Senior IC merchant operations supervisor
Builds
Merchant onboarding workflows, store management processes, and operational support systems
Domain
Fintech / Credit / Point-of-Sale
Required skills
Merchant KYB administration, Zoho configuration and workflows, people management (leading 3+), process optimization, data analysis, SLA management, documentation management, payment reconciliation, technical guidance, issue escalation, reporting
Preferred skills
API integration experience, SQL, Python, Zendesk/CRM platforms, high-growth fintech scaling
Technologies
Zoho, Google Workspace, Microsoft Excel, Zendesk, SQL, Python
Responsibilities
Handle partner queries and operational coordination; manage merchant/partner onboarding and documentation; oversee store creation, closure, and clerk management; optimize workflows and identify bottlenecks; provide technical guidance and escalate console issues; standardize and localize onboarding/support processes; act as subject matter expert; generate weekly reports and recommendations; supervise payment and disbursement reconciliation.
Seniority
Senior, hands-on IC with team leadership
