CRM Support Officer
Core
Provide day-to-day support and coordination for an enterprise Salesforce CRM environment, acting as the first point of contact for user enquiries and managing request resolution.
Role type
CRM Support Officer (Salesforce)
Builds
Enterprise Salesforce CRM environment
Domain
Government / Public Sector
Deliverable
dashboards & analysis
Required skills
Salesforce administration, stakeholder engagement, request triage and tracking, process documentation, Microsoft 365, user adoption support
Preferred skills
Previous Government experience, experience with Dynamics 365
Technologies
Salesforce, Microsoft 365, Dynamics 365
Responsibilities
Act as the first point of contact for CRM enquiries and support requests; Triage, track and coordinate CRM requests through to resolution; Maintain request registers, procedures, governance records and operational documentation; Assist with CRM testing, releases, reporting and continuous process improvement; Support user adoption through guidance, communication and knowledge sharing.
Seniority
Junior to Mid-level, hands-on IC
