Change Manager
Core
Drive organizational readiness and sustained adoption for a major Infor Billing system implementation in the regulated utilities sector.
Role type
Senior Change Manager (Prosci Certified)
Builds
Enterprise billing system adoption across operational and customer-facing teams
Domain
Regulated utilities industry + Enterprise Resource Planning (ERP) implementation
Deliverable
client delivery
Required skills
Prosci Change Management methodology, Infor Billing system implementation, regulated utilities environment experience, enterprise system adoption leadership, stakeholder enablement, change champion network management, business readiness planning, UAT support, transition-to-Business-As-Usual (BAU) leadership, resistance management
Preferred skills
Infor Public Sector (IPS) experience, revenue cycle management, tariff management, compliance-driven billing frameworks
Technologies
Infor Billing, Infor Public Sector (IPS)
Responsibilities
Develop and execute end-to-end Change Management plans aligned to implementation milestones; Conduct impact assessments across billing operations, revenue assurance, tariffs, and regulatory reporting; Engage senior stakeholders and executive sponsors; Establish and manage change champion networks; Drive readiness across billing operations, contact centers, finance, and field services; Lead resistance management and reinforcement strategies
Seniority
Senior, hands-on IC