Customer Solutions Manager
Core
Oversee daily operations and drive service excellence for Water Quality/Conditioning and Filtration business by managing a team of Customer Service Representatives.
Role type
Senior Customer Solutions Manager (Team Lead)
Builds
Customer service operations and client relationships for B2B water solutions
Domain
Water conditioning, filtration, and B2B service
Deliverable
Dashboards & analysis
Required skills
Team leadership, operational management, cross-functional collaboration, process improvement, KPI monitoring, talent management, product knowledge
Preferred skills
B2B environment experience, CRM proficiency, problem-solving, continuous improvement initiatives, water industry knowledge
Responsibilities
Supervise, coach, and mentor Customer Service Representatives; resolve complex inquiries and escalations; partner with sales, technical, and supply chain teams; drive process improvement and operational excellence; monitor KPIs and team performance; manage hiring, performance reviews, and succession planning.
Seniority
Senior, hands-on IC with team leadership
