Senior Change Analysts
Core
Support a Change Manager to deliver change activities for transitioning an enterprise to new contact centre technology and ways of working.
Role type
Senior Change Analyst (Enterprise Transformation)
Builds
Change plans, impact assessments, business readiness analysis, governance artefacts, and adoption materials for contact centre technology.
Domain
Enterprise Technology / Contact Centre / Telephony
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change planning, impact assessment, business readiness analysis, stakeholder engagement, communication strategy, risk tracking, technical concept translation, adoption support
Preferred skills
Contact centre technology experience, telephony systems knowledge, customer service technology familiarity
Technologies
Contact centre platforms, telephony systems, customer service software
Responsibilities
Develop and maintain integrated Change Plans and schedules; Conduct Change Impact Assessments and business readiness analysis; Develop change governance artefacts and reporting; Track change risks, dependencies, and milestones; Support stakeholder engagement and communication activities; Translate technical concepts into business impacts; Support adoption and transition activities through implementation
Seniority
Senior, hands-on IC
