Federal Support Engineer 3
Core
Provide high-trust technical support and advisory for Datadog's public sector customers in highly regulated, security-constrained environments.
Role type
Senior Federal Support Engineer (Public Sector)
Builds
Customer success and mission-critical workload stability for government agencies
Domain
Public Sector / Government / Cloud Observability
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues in hybrid/multi-cloud environments, API and RESTful interface expertise, networking concepts, distributed systems, microservices, cloud-native architectures, root cause analysis across OS and infrastructure layers, mentoring junior engineers, incident management, cross-functional partnership
Preferred skills
Experience with Datadog's 1000+ integrations, deep product knowledge, ability to communicate complex technical issues to non-technical audiences
Technologies
Cloud technologies, APIs, RESTful interfaces, hybrid environments, multi-cloud environments, operating systems
Responsibilities
Engage with public sector customers via multiple channels to resolve technical support requests, troubleshoot and resolve complex issues in constrained environments with limited logs, handle urgent escalations and incident management, partner with Product and Engineering to validate bugs and advocate for improvements, provide mentorship to junior team members, partner with Sales and Customer Success to remove blockers and drive adoption
Seniority
Senior, hands-on IC with mentorship responsibilities