Professional Services Consultant (Self Service)
Core
Drive fast time-to-value for smaller, lower-touch Mid-Market/Commercial accounts by managing high-volume, asynchronous self-serve deployments of enterprise email security and productivity tools.
Role type
Senior IC Professional Services Consultant (Self-Serve)
Builds
Post-sales technical deployment and activation of Abnormal AI's security platform for Microsoft 365 and Google Workspace customers.
Domain
Cybersecurity / Email Security / SaaS Implementation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS deployment management, email security concepts (SPF, DKIM, DMARC), technical analysis and troubleshooting, cross-platform configuration (Azure, Google Cloud), high-volume project prioritization, AI tool usage for workflow templatization
Preferred skills
Salesforce/CRM proficiency, API integration knowledge, experience in high-volume digital delivery models
Technologies
Microsoft 365, Google Workspace, Azure, Google Cloud, Salesforce, Gainsight
Responsibilities
Manage go-live intake, activation, and follow-up via structured self-service enablement; monitor and triage daily deployment health; troubleshoot common deployment blockers; guide customers to full value across purchased products; proactively manage risk and escalate coverage gaps; maintain alignment with account teams on status and next steps
Seniority
Mid-level, hands-on IC