SDC Manager, GTM Accelerate
Core
Lead a team of Implementation Specialists to provide technical guidance during user implementations of Stripe's financial infrastructure platform.
Role type
Senior Manager, Professional Services / Customer Success
Builds
Implementation outcomes for Stripe users, ensuring high-quality integrations and strategic value realization.
Domain
Financial Technology (FinTech) / SaaS Infrastructure
Deliverable
client delivery
Required skills
Team leadership, project delivery management, capacity planning, cross-functional coordination, process improvement, root cause analysis, operational strategy
Preferred skills
None stated
Technologies
None stated
Responsibilities
Hire, lead and develop a team of Implementation Specialists; Oversee project delivery and SLA compliance; Manage team capacity and resource allocation; Coordinate escalations across Product, Sales, Engineering, and Professional Services; Manage onboarding for new Implementation Specialists; Identify opportunities to improve processes; Collaborate with cross-functional teams to deliver high-impact initiatives.
Seniority
Manager, hands-on leadership