Senior Manager, Risk Operations Strategy
Core
Design and optimize the end-to-end operational framework and SOPs for Payment Risk Operations, including risk investigation, dispute resolution, and chargeback flows for OKX Pay and OKX Card.
Role type
Senior Manager, Risk Operations Strategy
Builds
Scalable risk control operating models and human-AI collaborative workflows for payment risk
Domain
Cryptocurrency exchange, Payment Risk, Financial Compliance
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Operational framework design, SOP architecture, Human-in-the-loop workflow design, Risk decision engines, Risk analytics, Cross-functional leadership, Capacity planning, Data-driven metrics definition
Preferred skills
AI-assisted operations experience, Dispute/chargeback operations experience, Personal trading experience, Financial risk management education, Mandarin proficiency
Technologies
Risk decision engines, Risk analytics tooling, AI agents
Responsibilities
Own SOP architecture for Payment Risk Operations, Design human-AI collaborative workflows, Increase automation percentage in risk control, Monitor and optimize efficiency metrics (SLA, AHT, false positive rate), Collaborate with product/engineering/compliance teams, Manage review capacity across regions and time zones
Seniority
Senior Manager, hands-on IC with strategic oversight