End User Support Engineer
Core
Providing 1st and 2nd line desktop support, device management, and AV support to the internal customer base.
Role type
End User Support Engineer
Builds
IT support services for internal staff
Domain
Fintech / IT Operations
Required skills
Windows 11, Intune, Microsoft 365, Autopilot, Macbooks/Jamf, device deployment, incident management, process optimization
Preferred skills
ITIL support environments, Modern Audio Visual solutions, Telephony cloud based solutions, Server hardware maintenance, large scale project rollouts
Technologies
Windows 11, Intune, Microsoft 365, Autopilot, Jamf
Responsibilities
Provide 1st and 2nd line desktop support services to internal customer base, Ensure all laptops and desktops are built and ready for deployment at all times, Manage the flow of work coming into the team, Provide first point of contact support to end users, Onboarding new staff and exiting leavers, AV support for Video Conferencing suites, Support for remote working, Manage customer expectations and provide regular updates, Ensure incidents and problems are managed correctly always documenting all steps for later analysis, Constantly work to optimise support processes and procedures
Seniority
Mid-level, hands-on IC
