Provider Success & Training Specialist
Core
Design and deliver training programs for RN and MD reviewer teams to manage queues and workflows on Cohere's clinical intelligence platform.
Role type
Specialist-level Client Training Specialist
Builds
Live and digital training sessions, training toolkits, LMS content, and webinars for client reviewer teams
Domain
Healthcare technology / SaaS / Utilization management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, content writing, training development, LMS platform management, project management, complex workflow documentation, remote delivery, stakeholder engagement
Preferred skills
Healthcare technology domain knowledge, utilization management or prior authorization workflows, health plan or payer environment experience, Jira/Monday.com proficiency
Technologies
LMS platforms, Jira, Monday.com
Responsibilities
Develop and deliver best-in-class live and digital training for client reviewer teams; Coordinate client onboarding training specific to queue management processes; Build out and maintain training toolkits and LMS content; Develop engaging training materials tailored to client customizations; Review existing training materials for accuracy and relevance; Deliver high-quality webinars and demos remotely; Collaborate with internal teams to translate workflow changes into training materials; Document and track client-specific workflow customizations
Seniority
Specialist, hands-on IC
