Manager, Software Technical Account Management
Core
Lead a field team of Technical Account Managers and Mission Engineers to ensure deployment health, adoption, and technical stabilization for public safety agencies.
Role type
Manager, Technical Account Management
Builds
Field team capabilities, deployment workflows, and agency operational outcomes
Domain
Public Safety / Law Enforcement / Cloud Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, team leadership and mentoring, cross-functional collaboration, technical fluency (SaaS, cloud, hardware, networking), CJIS compliance, portfolio management, stakeholder communication
Preferred skills
Public safety domain experience, AI/automation familiarity, CAD/RMS systems knowledge
Technologies
Axon platform, Evidence, Records, Fusus, AI Era, SQL, Power BI
Responsibilities
Own portfolio outcomes including deployment health and adoption; coach and mentor individual contributors; share structured field insight with Product and Engineering; build playbooks and delivery rhythms; partner with Sales, Product, and Engineering; manage onsite presence and travel
Seniority
Manager, hands-on leadership