Product Quality Manager
Core
Lead quality control execution for Upstart's secured lending products (Home and Auto Lending), ensuring loans meet accuracy, compliance, and salability standards across the lending lifecycle.
Role type
Senior IC Product Quality Manager (Secured Lending)
Builds
A modern, data-driven quality assurance program for secured lending products
Domain
Consumer Finance / Secured Lending (Mortgage, Auto, Home Equity)
Deliverable
Dashboards & analysis
Required skills
Quality control program execution, regulatory exam response, risk-based sampling methodology, root cause analysis, non-performing loan review, investor defect analysis, compliance testing, third-party subservicer oversight, executive reporting
Preferred skills
AI-powered QC tools, investor delivery requirements, third-party oversight frameworks, building executive dashboards, translating regulatory requirements into QC procedures
Technologies
AI-powered QC tools
Responsibilities
Lead execution of quality control program across origination, servicing, and collections; oversee QC sampling methodology; serve as product owner for the QC Engine; drive root cause analysis for defect trends; develop quality reporting and trend analyses; prepare the Quality function for audits and regulatory exams; partner with Operations, Compliance, Legal, and Risk; oversee third-party and subservicer quality reviews; support model risk monitoring
Seniority
Senior, hands-on IC