PSO Program Manager, Community Connect
Core
Lead operational health and scalable execution of the Community Connect program for public safety agencies, enabling voluntary partnerships and secure camera integration.
Role type
Senior Program Manager (Professional Services Operations)
Builds
Operational workflows, playbooks, and deployment processes for public safety camera integration programs
Domain
Public safety, video technology, connected hardware, professional services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, work-order management, technical readiness guidance, hardware deployment coordination, network troubleshooting, stakeholder coordination, process improvement, documentation, CRM/project management tools
Preferred skills
Public safety domain, SaaS, video technology, physical security technology, connected hardware
Technologies
Salesforce, Smartsheet, Jira, Microsoft Office, Google Workspace
Responsibilities
Partner with leadership to implement scalable workflows and reporting; maintain visibility into program performance and risks; coordinate cross-functional teams to remove blockers; support work-order management and closure; serve as technical resource for deployment and integration; troubleshoot hardware and connectivity issues; develop playbooks and training materials; identify process improvements.
Seniority
Senior, hands-on IC