Operations Manager (SNA)
Core
Lead daily operations of a team of hourly Ambassadors at an airport station, focusing on security, customer service, and sales.
Role type
Senior Operations Manager (Airport)
Builds
Frictionless travel experiences for members via secure identity platform
Domain
Travel / Airport Operations / Identity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, team coaching, sales goal management, customer service standards, employee relations, data analysis, stakeholder management, compliance adherence, background investigation completion, physical stamina
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
Airport security systems, sales tracking tools, employee management software
Responsibilities
Support General Manager in station operations, ensure TSA and CLEAR policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, spend 80% of time on the floor
Seniority
Senior, hands-on IC