Director, Product Management
Core
Define and execute the product roadmap for Twilio Flex, a cloud-native contact center platform, focusing on APIs, developer infrastructure, and AI-native components.
Role type
Director, Product Management (Platform/Infrastructure)
Builds
Twilio Flex product ecosystem (APIs, SDKs, documentation, and contact center solutions)
Domain
Cloud Communications / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | infrastructure
Required skills
Platform product management, API/developer tool strategy, cloud-native infrastructure, multi-tenant SaaS, team leadership, technical architecture engagement, contact center domain expertise
Preferred skills
Voice AI, Agentic frameworks, global distributed team management
Technologies
Twilio Flex, Cloud-native platforms, APIs, SDKs
Responsibilities
Define and build a comprehensive product roadmap for foundational services and APIs; Lead the evolution of Twilio Flex into AI-native components; Manage and mentor a team of Product Managers; Champion customer experience improvements for developers and partners; Collaborate with Engineering, Architecture, and Go-to-Market teams; Serve as a key leader for the Twilio India location.
Seniority
Director, hands-on IC with management responsibilities