Staff CX Researcher (Customer Experience)
Core
Conducts product and business research to define UX strategies, analyze user behavior, and identify product issues to drive improvements for Coupang's e-commerce services.
Role type
Staff Customer Experience Researcher
Builds
Early-stage service/UX strategies and data-driven insights for Coupang's product and business teams
Domain
E-commerce / Retail / Consumer Technology
Deliverable
product features
Required skills
User research design and execution (interviews, surveys, usability testing), quantitative and qualitative user analysis, product issue identification and root cause analysis, strategic insight generation, cross-functional collaboration, research planning under resource constraints
Preferred skills
Cognitive psychology or HCI background, e-commerce service experience, mobile service project experience, professional research/consulting firm experience
Technologies
None explicitly stated
Responsibilities
Lead research projects in collaboration with business and product teams, analyze customer behavior to identify needs and patterns, identify and analyze issues in existing products and services, propose UX priorities and solutions based on customer pain points, propose efficient resource management and research design methods, suggest methods to improve research quality and reliability