AI Conversation Designer
Core
Designing, optimizing, and managing conversational AI agents to deliver human-centered support experiences and reduce contact volume.
Role type
AI Conversation Designer
Builds
Conversational AI agents across multiple modalities
Domain
Customer service automation / Conversational AI
Deliverable
production ML models
Required skills
Conversational AI platform experience, NLU/NLP concepts, conversation design principles (intent mapping, utterance training, fallback strategies), analytical skills for conversation logs and dashboards, prompt engineering, dynamic response content implementation
Preferred skills
Knowledge management, chatbot administration, cross-functional collaboration, navigating ambiguity
Technologies
Conversational AI platforms
Responsibilities
Lead development and optimization of conversational AI agents; Own end-to-end lifecycle including prompt engineering and deployment; Drive performance improvements via KPI analysis; Partner on automation opportunities; Develop workflow documentation; Monitor and troubleshoot agent behavior; Implement dynamic response content with conditional logic and personalization
Seniority
Mid-level (3-5 years experience), hands-on IC