Manager, Customer Success
Core
Lead and coach a high-performing team of Customer Success Managers for Stripe's Enterprise segment, ensuring strategic relationships with large clients realize maximum value.
Role type
Manager, Enterprise Customer Success
Builds
Post-sales lifecycle management, retention, and expansion for enterprise clients
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Team leadership, strategic account management, recruitment and training, cross-functional collaboration, executive sponsorship, revenue growth management
Preferred skills
Scaled customer success team leadership, growth stage internet/software company experience, payments industry knowledge
Technologies
Stripe platform
Responsibilities
Recruit, train, and lead a team of Customer Success Managers; Drive an engagement model focused on high growth accounts; Develop long-term vision and strategy for the team; Coach and mentor the team in consultative customer success skills; Work cross-functionally to shape solutions for client needs
Seniority
Manager, hands-on leadership
