Customer Success Specialist
Core
Ensure exceptional customer experience by managing multi-channel support, order tracking, inventory, and returns for an e-commerce brand.
Role type
Customer Success Specialist (e-commerce operations)
Builds
Customer support interactions, accurate inventory records, and timely order fulfillment
Domain
E-commerce / Retail
Deliverable
product features
Required skills
Multi-channel communication, inventory management, order tracking, returns processing, logistics coordination
Preferred skills
Shopify, Zendesk, customer service experience, community management
Technologies
Shopify, Zendesk
Responsibilities
Handle customer inquiries via live chat, email, and social media; manage shipping inquiries with 3PL partners; update daily stock and inventory records; process returned items; monitor order statuses through Shopify.
Seniority
Entry-level, hands-on IC
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