Manager 2, Services Architect
Core
Lead the discovery, design, build, and launch of Datadog implementations to help customers accelerate time to value.
Role type
Manager 2, Services Architect (Player/Coach)
Builds
Datadog platform implementations and onboarding experiences
Domain
Observability, DevOps Monitoring, Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
Technical architecture design, People management (3-5 years), Professional services sales/positioning (1-2 years), Technical presentation to executive audiences, Infrastructure and monitoring technology knowledge
Preferred skills
None explicitly stated
Technologies
DevOps Monitoring solutions, Infrastructure monitoring technologies
Responsibilities
Manage, develop, and mentor a team of Service Architects; Design and guide execution of Datadog implementations including requirements gathering and deployment; Develop relationships with sellers to grow Implementation Services sales; Connect directly with customers to position services and evaluate program impact; Ensure high-quality engagement delivery; Own initiatives to improve program and service offerings; Collaborate with Customer Success, TAM, and Sales teams
Seniority
Manager, hands-on IC with team leadership