IT Operations Analyst I
Core
First responder for global IT platforms, monitoring and mitigating incidents to ensure operational stability for high-volume transaction systems.
Role type
Junior IT Operations Analyst (NOC/Command Center)
Builds
Operational stability of Sabre applications and infrastructure supporting 85,000+ transactions per second
Domain
Travel technology / Cloud-native infrastructure
Deliverable
Infrastructure monitoring and incident response
Required skills
Incident triage, ITIL processes, Monitoring tools (Splunk, Zabbix, AppD, Google Console), Shift operations
Preferred skills
Knowledge base driven actions, Cross-training with Service Reliability engineers
Responsibilities
Respond to incident alerts, Support triage of incidents and service requests, Operate shifts for 24/7 environment, Initiate calls for technical incidents
Seniority
Junior, hands-on IC
