Key Lead, London
Core
Supporting store leadership in creating exceptional customer and employee experiences within a beauty retail environment.
Role type
Senior retail store leader
Builds
Glossier retail store operations and customer experience
Domain
Beauty retail
Deliverable
product features
Required skills
supervisory experience, team motivation, customer service, operational management, communication
Preferred skills
retail operations, visual merchandising, community building
Responsibilities
Support employee culture and inclusive environment, model and coach customer experience principles, manage daily coverage and shift meetings, handle ad hoc customer accommodations, uphold operational standards, reinforce business KPIs, perform opening/closing duties, liaise with leadership on vendor requests.
Seniority
Senior, hands-on IC
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