Customer Success Manager (Spanish speaking)
Core
Oversee the post-sales lifecycle for Stripe's enterprise users, ensuring they realize maximum value through proactive workshops, business reviews, and payments insights.
Role type
Senior Customer Success Manager (Enterprise)
Builds
User retention, account growth, and product adoption for enterprise clients
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, technical account management, business analysis, strategic advisory, stakeholder advocacy, project management, data navigation, executive presence
Preferred skills
Pre-sales experience, sales target achievement, complex program management, difficult customer resolution
Technologies
Stripe platform, payments systems
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements; manage a book of customers to drive account health and growth; serve as a trusted payments and product advisor; perform business reviews to align on priorities and share roadmap; advocate for customers to internal stakeholders; support book expansion by identifying opportunities.
Seniority
Senior, hands-on IC
