Sr. Technical Support Engineer
Core
Subject matter expert on Pinterest API and partner integrations, defining scalable solutions for Tier 1 clients and Enterprise Advertisers to support Pinterest's business products.
Role type
Senior Technical Support Engineer (Partner Engineering)
Builds
Scalable partner integrations, new API launches, large-scale integration builds, and high-impact bug fixes for Pinterest business solutions.
Domain
Consumer tech platform, Adtech, Shopping, Growth, API integrations
Deliverable
production ML models | product features | infrastructure
Required skills
API integration at scale, SDK usage, custom client code development, complex script writing (Python or shell), on-call support management, cross-functional leadership, AI-driven solution design, performance monitoring system development, technical evangelism, mentorship
Preferred skills
Experience at large consumer tech platforms, leading technical partner/client calls, AI experimentation
Technologies
Pinterest API, SDKs, Python, Shell scripting
Responsibilities
Serve as subject matter expert on Pinterest API and partner integrations; Lead definition and development of Pinterest Integration products with strategic partners; Own technical relationships with Tier 1 partners and Enterprise Advertisers; Provide proactive and reactive technical support via dedicated channels; Provide on-call support coverage for business solutions; Lead complex engineering projects end-to-end partnering with Engineering; Develop and maintain performance and quality monitoring systems; Define tools, processes, and documentation frameworks; Lead cross-functional initiatives shaping the developer ecosystem and mentor junior members; Lead AI-driven solutions and automations to scale support and ops.
Seniority
Senior, hands-on IC with leadership responsibilities
