Retail Business Manager | Luxury Experience & Operations
Core
Leading a high-performance team to manage end-to-end studio operations, client experiences, and commercial outcomes in an appointment-only luxury retail environment.
Role type
Senior Retail Business Manager (Luxury Experience & Operations)
Builds
A unique, architecturally designed luxury experience space in Paddington, Australia.
Domain
Luxury retail, high-end client services, and boutique operations.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Commercial acumen, operational leadership, team coaching and development, rostering and resource management, KPI and budget ownership, demand forecasting, long-cycle client journey management, data-driven performance improvement.
Preferred skills
Experience in luxury, galleries, hospitality, or jewelry sectors.
Responsibilities
Lead and coach a high-performing team, own rostering and resources, drive KPIs and commercial results, forecast demand, manage appointment-led client journeys, oversee operational execution, use data to improve performance.
Seniority
Senior, hands-on IC