Client Support Specialist
Core
Investigate, triage, and resolve complex technical bugs for healthcare technology products while prioritizing issues based on business impact.
Role type
Client Support Specialist (Technical Triage)
Builds
Healthcare clinical intelligence and payment integrity software platforms
Domain
Healthcare Technology / Health Insurance Payers
Deliverable
client delivery
Required skills
bug investigation, technical troubleshooting, stakeholder communication, prioritization, ticketing systems, process documentation
Preferred skills
software development lifecycle knowledge, QA processes, healthcare IT certifications
Technologies
JIRA, Zendesk
Responsibilities
Diagnose and troubleshoot technical issues reported by clients, partner with product teams to resolve mission-critical bugs, monitor bug trends for process improvements, communicate priorities and workarounds to stakeholders
Seniority
Mid-level, hands-on IC
